Shipping and Returns

Shipping & Returns:

All products after being processed generally will ship within 5-10 days unless the products are not in stock or are to be custom made. We will e-mail you if the product is delayed or in production and provide you with an estimated shipping date.

Our checkout module combines shipping cost for multiple products.  While this works great for most of our products, the shipping module does not always take into account the cost of additional boxes having to be shipped separately or packages being shipped from different vendors from across the country.  When this occurs we will attempt to absorb as much of the additional shipping cost as we can.   At times we may need to contact the customer to request additional shipping if they want to continue to process the order.  If not we will refund that portion or all of the order as requested by the customer.

When an order is turned over to a third party shipper we can only assume the order was delivered by delivery conformation. Fuziz.com cannot assume responsible or be expected to issue a refund for lost or stolen items once an order has been delivered to the customer.  If you have special delivery instructions you should notify UPS, FEDEX and USPS of those instructions.  Absent of those instructions the carrier may simply leave the parcel at the front or side door.  Please also include them in the comment section upon checkout and we will try to convey them to the carrier.

Some companies will try to lure you with free shipping or shipping as low as a dollar. The fact is we all have shipping costs to factor into the sale of a product. They have simply increased the markup of the product to include shipping cost into the overall product cost so they will cover shipping cost to the most distant locations. Some will double or even nearly triple the cost of the product. Depending on your location from the actual shipping point this may not be a good deal for you at all. We try to keep our prices competitive and where we can offer free shipping we do. Those items are noted on the products with “Free Shipping”. We simply will not gouge our customers on shipping; we are only trying to cover actual shipping cost.
However, we do find those prices pulled directly from UPS and FED EX for International shipping sometimes seems inflated. If that is the case we will look for alternative avenues. One of our customers from Greece ordered an item and the UPS shipping calculated $107. We were able to ship it for only $55 using USPS and refunded the customer the difference. With customs and other factors the product likely will take several days to reach an International customer. Other products will be designated “Best Way” upon checkout, which means we will try to ship the product to you within the stated shipping rate. These rates generally work fine for the continental US. Canada and International destinations may require additional shipping. Some items have special shipping instructions such as items that are prohibited to ship to certain states. In this instance a refund will be issued or an alternate product may be purchased in it place.

If we are shipping these products outside of the continental US we may still need to revise the shipping based on the actual cost. Because other factors can add to shipping cost, such as packing, crating and handling fees by the shipper we are not able to add some larger bulky products into the automated shipping modules. We reserve the right to adjust shipping cost, to cover our actual cost. We will always e-mail you with any needed shipping cost revisions, and will never charge you without your permission. If you feel the shipping is not feasible for you we will offer you a full refund. On our large bulky items, such as furniture, which must be shipped by freight, F.O.B. means shipping cost is not included as noted on the product description page. This allows us to work with you to determine the best shipping method possible, and how you would like to have the item unloaded on your end, such as curb side or in house white glove delivery. We have included estimates in the product descriptions on the F.O.B. items to the most distant location only as a point of reference. Products designated as “Free Shipping” upon checkout will not have shipping charges added.

For International orders, items that can be shipped USPS Priority International should return a shipping rate in the shipping calculator at the top of each product page by entering your postal code and country.

For larger items that are beyond the weight and package size limits for USPS, we recommend using a forwarding agent such as Bonvu.com or the many others who specialize in International shipping.  These companies have negotiated rates that are at a fraction of the rates that UPS or DHL would charge us to ship the same item(s).

You will need to register with the forwarding agent place the order and list the shipping address to the forwarding agent located in the US.   Our site will charge the normal shipping charges to ship to the US agent.   Any special shipping instructions should be left in the comment section at check out or e-mailed to us directly.

Note:  We do not specifically endorse Bonvu.com or any other forwarding agent.  Once the shipment is delivered to your forwarding agent Fuziz.com turns over all responsibility to that agent for any losses and damages going forward to the customer.

 

Damaged Items Received

It is the responsibility of the recipient to inspect all merchandise received. If your items are delivered damaged or broken once signed for it is the responsibility of the recipient to contact the shipper and file a damaged claims report with the shipping company. Fuziz.com accepts no responsibility for merchandise damaged during the shipping process. The shipper will deem sole discretion to refund the value of the merchandise or replace that product at their expense. You may at any time contact fuziz.com regarding damaged merchandise once the shipping company has been notified.

 

Cancelation/Return Policy:

Fuziz.com is a small family ran company. We will go out of our way to help keep our customers satisfied. We do understand returns sometimes will be needed. We have a 100% satisfaction money back guarantee within the first 7 days of purchase. If you need to return an item then please follow the steps/procedures below:

Any purchase made on Fuziz.com, a local vendor, or product bought at a trade show may be returned under the following degrees:

1) You’re not happy with the particular style, color, or make of the product, and wish to exchange it for the same product. or

2) Product appears to faulty/broken because of workmanship. Fuziz.com offers a one year warranty from the date of purchase on all of our products. Fuziz.com reserves the right to repair or replace the item upon inspection. However, Fuziz.com will not warranty product that has been abused, or has more than normal wear and tear. Manufacture warranty may exceed the one year Fuziz.com warranty stated above.

Fuziz.com is not responsible for damages incurred during shipping. While we try to package and ship all of our products to the highest quality standards, we cannot attest to how the shipping vendor will handle it.

Refunds do not apply on custom engraving, carving, or special order items that cannot be restocked. We will work closely with the customer step-by-step on these products to be sure they obtain the finished product they envisioned. If we can restock a portion of the item such as a base to a box turkey call we will give the customer a partial return.

Unless the product appears to be faulty/broken because of workmanship, the customer will be responsible for shipping cost to and from the Fuziz.com vendor.

WHAT WE NEED: *Name, *Address, *Phone Number, *E-mail Address *Order Number (Usually found on your invoice *Reason for Returning You can call us at (281) 402-3262 M-F 9AM to 6PM, Central Standard Time, e-mail us at [email protected]  or use our Customer Service department, which can be found at http://fuziz.com/contact

You may also reach us at the following:
Fuziz.com Customer Support
24200 Southwest Freeway
Suite 402 #161
Rosenberg, TX 77471

If the above following terms are met, then Fuziz.com will immediately send a product replacement or refund, depending on what you choose. If the product is not damaged or faulty in any way in terms of craftsmanship/workmanship, we cannot issue a refund after 14 days. If you wish to make an exchange for a similar product of the same category, we do accept exchanges as long as Shipping and Handling are Paid.

Also, depending on the product, your return maybe be subject to a restocking fee up to 15%.  Custom made orders can not be canceled. Other orders canceled because a customer changed their mind will be subject to a 4.5% cancelation fee to cover our credit card and merchant fees. If you have any more questions, feel free to e-mail us at [email protected]  or simply use the contact us form to the left. This page was last updated 9-15-14